Design Usually, you'll have to do this in person, which is the most secure and effective method. https://31-cache11.stubhubstatic.com/cms/content-content/legal/images/Notice_of_Dispute.pdf. endstream endobj 64 0 obj <>stream 0000013933 00000 n Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I contacted StubHub multiple times and they would not refund my money. For obvious reasons, this isnt usually a satisfying compensation. 0000003771 00000 n The contact number is only for US and Canada. Lesson learned and next time don't list on multiple sites. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Sub-Category: Other Your email address will not be published. My Sales. Payments. The Chase Sapphire Reserve card fought on my behalf and ultimately refunded my tickets worth over $1000. Thanks to all authors for creating a page that has been read 59,334 times. 1. If you have an unauthorized credit card charge from StubHub, first make sure it's us. That stinks. Hurry up and access DoNotPay from any web browser to check out everything we offer. The party wishing to commence the dispute resolution process must give written notice (Notice of Dispute) to the other parties of: Sample 1 Sample 2 Sample 3 See All ( 50) Remove Advertising. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. If you buy through links on our site, we may earn a commission. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. How do I contact? My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use . Enjoy! 08-11-2021 07:33 AM. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. If you feel like StubHub cheated you, you could take action against them. Notice of Dispute. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Event, artist or team. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Keep in mind that you may not be refunded in money. DoNotPay can be by your side during the process and help you sue any company in small claims court. Keep the email as proof of the transfer and remember to go back to your StubHub account and confirm that you have transferred the tickets. There are stories on the StubHub community and this sub that their banks and other credit cards that did not settle the dispute. 0000013668 00000 n Here is the instructions off the website. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. The Court reasoned that the checkout process on the website put Plaintiffs on constructive notice of the arbitration agreement. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Good luck to all of you and keep fighting. . StubHub ship is slowly sinking. Check out, All tip submissions are carefully reviewed before being published. Create your signature and click Ok. Press Done. I read somewhere that if you dispu vshare te a StubHub charge, they will lock you out of your account until it's dropped. By using our site, you agree to our. 0000009067 00000 n 4 if you have questions about listing tickets. 0000017831 00000 n With only these four steps, your refund request is faxed. incorrect email and tickets did not transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Yes Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? 0000005342 00000 n My Sales. Here's how you can use DoNotPay to appeal fees: Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. 505 North 20th Street I live in Singapore where the StubHub app is not avail. My Listings. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. A form for initiating arbitration proceedings is available on the AAA's website at. Sell Tickets. 57 0 obj <> endobj xref 57 26 0000000016 00000 n [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Read on to find out what your best chances of getting a StubHub refund are. Decide on what kind of signature to create. Sorry we couldn't be helpful. StubHub is committed to providing a forum for resolving disputes with customers in a fair and efficient manner. The company prides itself on being a Fan-to-Fan service. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. It is derived from the folk poets of West Africa, Caribbean-style toasting and American Blues and Jazz sounds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You may send a copy to StubHub at the following address: StubHub, Inc. c/o National Registered Agents, Inc., 2875 Michelle Dr., Ste. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. How do I get my tickets back if they didn't sell? A Notice of Dispute is more than just calling customer care. You may download a form Notice. StubHub notes it was the first to offer the 120% credit for canceled purchases. StubHub called to say that they are not issuing a refund because the event was rescheduled. Re: StubHub Notice of Dispute 21, et. 138 0 obj <>/Filter/FlateDecode/ID[<6D5A080239669B4E8D74EB9C14FB44CD>]/Index[96 90]/Info 95 0 R/Length 160/Prev 119390/Root 97 0 R/Size 186/Type/XRef/W[1 3 1]>>stream Privacy Policy. Birmingham, Alabama 35203 Lesson learned. Rap/Hip-Hop Tickets- Hip-Hop Over to the Show! No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. 0000000816 00000 n Use of this website signifies your agreement to our, / Don't want the tickets I bought and want to dispute the charge with my credit card company. StubHub will refund your money if an event is cancelled or moved. Your email address will not be published. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. We are changing the way you register and sign-in to the StubHub Community. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. StubHub gets a lot activity from users on Facebook than it does on Twitter. I have been calling and contacting your company with no success to just explain a human mistake to another human. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Yes His digital chapbook, The Internet, was also published in TL;DR Magazine. The Legal Department has 60 days after receiving your Notice of Dispute to resolve your claim. StubHub Notice of Dispute. Scan this QR code to download the app now. If you click on the link above you can download the form and fill it out and send it via certified mail to the address. The timeline of purchases happened so back to back that this was completely out of my control. The charge will come from 'StubHub, Inc.'. Lets dive into it right away. Jackson, MS 39216 I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Read on to get the help you need to contact StubHub. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? 2 if you have questions about buying tickets. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Sorry but that's how it is. Sign In. Just log into your DoNotPay account using any. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. hb``c``ig mOP0p4 A1*?7 "1Nbc |OO^ Wwawf7d4Da@ F endstream endobj 81 0 obj <>/Filter/FlateDecode/Index[5 52]/Length 20/Size 57/Type/XRef/W[1 1 1]>>stream StubHub will send any Notice to you to the physical address we have on file associated with your StubHub account; it is your responsibility to keep your physical address up to date. trailer <]/Prev 51923/XRefStm 1008>> startxref 0 %%EOF 82 0 obj <>stream For more information, please see our https://omegle.onl/. |o`3`=C-L7W,`el0\u@`67f\ /dC + There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Directing the notice of dispute. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. By signing up you are agreeing to receive emails according to our privacy policy. . By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. I was prepared to proceed to arbitration by stating the California Bus. A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Submit your case! h A{ If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866.788.2482. Perhaps Its Time to Switch to Something Other Than StubHub. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Do you have more than one StubHub account? 0000002371 00000 n Tel: 251.432.1600 All Rights Reserved. Sell. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I knew I wasn't going to get anywhere with the representative that called me because she wasn't a paralegal or legal representative. Sorry we couldn't be helpful. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Re: Disputing A Charge = Locked StubHub Account? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. How am I able to fulfil the order after cancellation. Virginia, USA. The company prides itself on being a Fan-to-Fan service. wikiHow is where trusted research and expert knowledge come together. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. 5m$. %%EOF Save my name, email, and website in this browser for the next time I comment. Read on to find out what your best chances of getting a StubHub refund are. Prices may be higher or lower than face value. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Industry: Employment Services , Services to Buildings and Dwellings , Other Support Services , Semiconductor and Other Electronic Component Manufacturing , Other Specialty Trade Contractors See All Industries, General Freight Trucking , Lessors of Real Estate , Business Support Services , Employment agencies, Help supply services, Building and office cleaning services, Packaging and labeling . HVn1+9x,R-@C-S}k":(%ERA0h!>mnaq./wej]_>e82ea8|w>i,7_x0x6[b8/)DQK8a yN&9v^ '].i}wonpl4 R -tS QFdjr@_ TOx`r K Luckily, weve compiled (and tested!) 0000017307 00000 n [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Dispute 2 (if any) The same format is followed. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. 2. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. ]T StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. I read somewhere that if you dispute aStubHub charge, they will lock you out of your account until it's dropped. 0000001008 00000 n San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. How do I ask Stub Hub to list an event for which I have tickets? Its been well-reported in the media[2] and is the subject of a class-action lawsuit. For example, covers your new purchases for 120 days against damage or theft, extends the time period of the manufacturer's warranty by an additional year, and you can be refunded for items that the store wont take back within 90 days of purchase. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Anybody hear about this? The notice of dispute must be addressed to the other party as per the official address and person specified in the contract. %PDF-1.4 % StubHub is an eBay-owned company that allows people to either buy or sell tickets online. You have just learned a valuable and expensive lesson. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. _hh F fmf6`+fxx'd`FR#G8)1r3}v7.I07[n6 ~ulIRqfnF4 _ : {cY~3UJ1LUh_p0xD3;UhmkD^Fbhp&k!U(gy?4fJ hBX$_f5` LgZ@g]4Y2OuWX#-Yhz6Z4Say*]jw#25i:a Y endstream endobj 63 0 obj <>stream 0000016898 00000 n This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. No. StubHub will send you an email with instructions on how to claim your refund or credit. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. 0000002979 00000 n For more information, please see our I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. HVn1W0\6quVGX{)oYJuOOno|w[9P7? +z;n{8@a~L@~0iid\a8$1`jih_|W0x]'4 Include your email address to get a message when this question is answered. Account number of identifier. 0000001764 00000 n 5 Ways to Connect Wireless Headphones to TV. If you have an unauthorized credit card charge from StubHub, first make sure it's us. This gives them the legal notice that action is being taken against them. Suite 204 0000013147 00000 n Call 1-866-788-2482 to speak to a customer service representative from StubHub. DoNotPay records the details of your purchase to boost your chances of winning the refund. 0000008110 00000 n I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Buy sports, concert and theater tickets on StubHub! Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. So I would encourage everyone to file for arbitration. (Techdirt valiantly tries to cover them here. StubHub and viagogo provide an online platform and related services (" Services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" Tickets ") and we may make such Services available internationally via one or more of our websites, Check out the table below to see the best alternatives to StubHub. Yes No Still Need Help? Xc:b~f9 R$N1Nc`+i\`4cWS+ * and our I listed 2 ***** concert tickets in Hollywood florida for sale on stubhub.com in Nov 21 and uploaded the tickets once received. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. V~>Wpu( `^8A@*$'+LUx UjP0U6UC`~@ ET.dPJ!(qmuRpL/=3@xrtn"L3|HP@ JC%Y!mA-' b&K0B\pIk=v'G_5{G.ugCz~Cn5/\}e j^JNBj|O. StubHub Notice of Dispute. All you need to do is follow these short steps below: Voil! Suite 1800 Financial Center All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought. Pro tip: Each number appears to go to a different department. Go to solution Dispute Cancellation Fee Hello, My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. When issued, the probate courts are unable to grant probate for the will and must wait until the notice has been dealt with. Notice of Dispute. Search through past posts using the search bar at the top of the forum page. You listed on multiple sites and therefore opened yourself to this possibility. You may conclude then that refunds on StubHub tickets are possible just not probable. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Fax: 205.328.7234, 603 Duling Avenue After the switch, you will enter the email address you use to access the community in order to reset your password. This is not StubHubs fault. 100 I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. Bite the bullet , pay the penalty, move on. You may download a form Notice. Seven weeks later Chase stated that StubHub agreed to issue a refund and the dispute was settled. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. The Court understands that StubHub may dispute the facts as alleged in this case, and it will have an opportunity to address such . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. When you transfer tickets on Ticketmaster, it generates an email that indicates that the tickets have been forwarded.
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